Administration Support Executive – South

LOCATION : London

REPORTS TO : Regional Business Development Manager

COMPANY PROFILE

GettaSub is a financial employee benefit program driven to help millions of UK employees gain access to short-term finance via salary advance loans. We partner with employers, to offer a financial wellbeing product focused on helping employees at zero risk to their employer.

Our offering is proven to have major impact on workplace productivity, reducing staff turnover and boosting morale. We pride ourselves as the ethical alternative in the short-term lenders space, focused on ensuring employees are stress-free when it comes to money. Our salary advance loans don’t affect borrowers credit score and applies to all credit types.

 GettaSub effectively end the need for employee stress suffered from short term, unplanned financial obligations. All our loans are controlled via our app and web portal, which allows employees to instantly access their money. 

Launched in 2018, and regulated by the Financial Conduct Authority, GettaSub is already fast becoming the market leader in the short-term lending space.

ROLE PURPOSE

As an Administration Support Executive, you’ll immediately become a key member of a highly motivated and energetic team.  Reporting to the Regional Business development manager,  you will be responsible for managing sales prospects, clients meetings and CRM reporting; from first contact to final negotiation and program launch.  You’ll learn our products inside out and build relationships with our customers to understand their needs. You’ll support the training and development needs of the team.

We are looking for a hardworking, analytical individual who is process driven and happy to work as part of a team or on their own. Candidates must have excellent interpersonal skills, stand out communication skills and an enthusiasm to learn and take on information.

Full training will be given on the management and client support

We are a truly innovative fintech platform who are on an exciting growth journey having recently secured substantial funding from institutional investors.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Accountable for the effective running of the day-to-day office administration
  • You will provide support to the Regional Business development manager and external referral partners
  • Providing administrative support, including diary management, booking meetings, conference calls
  • Organising travel arrangements for the Regional Business development manager and processing of expenses
  • Providing ad-hoc support in managing client accounts
  • Acting as the first point of contact for external enquiries by email and phone
  • Supporting the implementation and improvement of internal administrative policies and procedures
  • Supporting in recruitment and induction of new employees
  • Manage client relationships throughout the sales cycle, including launch.
  • Ensure effective handover of signed contracts to the Relationship management team enabling fulfilment of contract obligations

CRITICAL KNOWLEDGE & EXPERIENCE

  • CRM experience
  • Reporting on client interaction and process flow
  • Identify trends from customers and use this to change and adapt processes
  • You have the ability to work with employees at all levels of the organisation in an open office setting and a highly collaborative environment with a high growth, start-up mentality.
  • Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all levels within the organisation
  • You are excited by the prospect of working in a fast-paced and challenging environment.
  • Excellent problem solving and project management skills
  • Be robust, able to challenge established practices and influence change
  • Have excellent interpersonal and communication skills
  • Have excellent organisational skills, able to balance conflicting short term demands and longer-term priorities
  • Ability to act with a sense of urgency for completing and following through on tasks; resolves challenges in a timely manner
  • You have the ambition and determination to shape this role yourself – we will give you lots of room for growth.

NICE TO HAVE

  • You have 1-3 years’ experience in Customer Service/Operations (ideally within the finance industry and B2B).
  • Within in a credit organisation
  • You have experience of using CRM tools to track your sales pipeline.
  • Systems literacy knowledge in PowerPoint, MS office, Excel and Word
  • You have previously worked in a start-up.

BENEFITS

  • 25 Days holiday – Plus an extra day off on your birthday
  • Access to our employee benefit platform
  • Team socials 
  • Subsidised refreshments within our offices 
  • Gym Membership  
  • Pension scheme 
  • Health insurance
  • Fast-growing start-up environment

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation

Learn more at www.gettasub.com

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